Job No: 5999WI

Position Help Desk
Requisition Number
Client Name Madison College (MATC)
Location Madison, WI
Duration 1+ year
Due Date ASAP
C2C Possibility No, W2 only
Interview Method On-Site expected prior to hire.

Description:

Our client is seeking a highly motivated and capable person to help answer front line calls via incoming phone or front desk service to meet needs for staff. This work includes answering technical questions on varied TS procedures and software that is used by the college. This role requires someone with customer service skills. Someone who can work with issues through the phone or in person and someone that can be comfortable under pressure. If this person has exposure to an incident tracking systems (ServiceNow) it would be a plus. This individual must have the ability to work independently in a high-volume environment.

Duties and Responsibilities:

Qualifications & Education Required

Desired Behaviors