Job No: 6104WI

Position Help Desk
Requisition Number N/A
Client Name Madison College (MATC)
Location Madison, WI
Duration 12+ months
Due Date ASAP
C2C Possibility Yes
Interview Method On-Site prior to hire

Description:

Our client is seeking one highly motivated and capable person to help answer front line calls via incoming phone or front desk service to meet the Agency needs for faculty/admin staff. This work includes answering technical questions on varied TS procedures and software that is used by the college. This role requires someone with customer service skills. Someone who can work with issues through the phone or in person and someone that can be comfortable under pressure. If this person has exposure to an incident tracking systems (ServiceNow) it would be a plus. This individual must have the ability to work independently in a high-volume environment.

This is a strategic position that impacts capability to conduct business in an uninterruptable manner. The position has cross-organization scope within the College and Technology Services.

Duties and Responsibilities

Skills Required

Core Qualifications / Desired Behaviors:

Education and Qualifications :

Skills Desired

No additional skills desired.