Wisconsin Department of Children and Families (DCF)
Our client seeks a Desktop Support contractor. This position provides 2nd level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, MacBook Pros, multi-function devices (print/fax/copier/scanner), and wireless devices such as Android smartphones, Apple iPads and MiFi wireless hotspots.
Receives escalated level support issues from an internal Service Desk. The incumbent shall have 3 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices and procedures relating to Desktop Support.
This Desktop Support person relies on extensive experience and judgment to plan and accomplish goals.
This Desktop Support person is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on day-to-day end user issues.
A wide degree of self-direction, prioritization and latitude is expected.
Note: On call/stand-by hours will be required with this position.
5 years Technical Assistance and User Support
5 years MS Office products
5 years Installation and Maintenance of PCs
5 years Trouble shooting all hardware.
5 years MS Package & Deployment Wizard
5 years Application Support
4 years General understanding of LANDesk (for patch management, software deployment, inventory management and remote control
3 years Remote Desktop Management Tools
3 years’ Experience in Technical Writing and Documentation
3 years Analytical/problem solving skills
3 years Customer Service
3 years Planning
3 years MS Windows 10
3 years Active Directory Tools
2 years Knowledge of VMware Workstation, Microsoft VPC or similar product