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|Client Name||Wisconsin Department of Employee Trust Funds (ETF)|
|Interview Method||MS Teams|
This position has the potential need to be onsite from time to time. Preferred for local/live in Southern Wisconsin area, remote considered for exceptional candidate who meets all requirements. Contractors are required to follow all worksite COVID 19 safety protocols, including masking and reporting vaccination status.
Our client is looking for a Desktop Support consultant. Under the general supervision of the IT Solutions Center Section (ITSC) Supervisor and the guidance of the ITSC Lead, this position uses a proactive, process-oriented, customer focused approach and assists in growing the use of technology throughout the agency. This position is responsible for providing support to ETF staff by providing direction, answers and resolutions to a full range of IS questions and problems reported to the IT Solution Center as well as supporting the agency’s user-focused technologies. This position needs a strong skillset and experience in interpersonal communications and relationship building background.This position supports user experience, actively engages in the technology lifecycle process, and provides high-level service operation skills. The user experience duties consist of providing innovation and research of technologies, follow through of technology integration (training/use of technology), and expertise to support strategic and business unit initiatives. The technology lifecycle support process helps guide the process and provides product ownership duties for the agency. The high-level service operation activities include providing and maintaining ITIL-based frameworks around Problem, Incident, and Request fulfillment processes and procedures. This role uses insight and analysis of service support functions and service tickets to assist the IT Solution Center to a more proactive and mature environment.This position provides technical assistance in the support, preparation, and implementation of desktop supported services, customer systems, and hardware tools. This position is a liaison between business users and technical staff to facilitate solutions to problems. The incumbent proactively assists the Service Support lead to develop business user how-to instructions, training, and service portals.