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Job No: 7792WI

Position Help Desk
Client Name Wisconsin Department of Public Instructions (DPI) (DPI)
Requisition 94024
Location Madison,WI
Duration 1+ years
Due Date 10/20/2021
C2C Possible NO
Interview Method MS Teams

Hybrid schedule, primarily on site, candidate can request up to 3 days remote per week.


Our client is looking for a Help Desk Professional to work within the Technology Services team providing technical support to staff as part of the internal Help Desk team. The position provides customer service and troubleshooting for computer support issues prior to involving System Engineers and assists in ensuring established technical and procedural processes are followed.Work to support and secure end-user technologies, including system management tools and software services. Additionally, this position follows agency policies, procedures, and guidelines, for monitoring, managing, securing, systems in a complex server and network environment. Customer service and support delivered by this position takes place in a complex, professional technical environment. Customers include all DPI employees, throughout WI. The work environment requires team communication, cooperation, collaboration and participation in planning.


Skills Required

Skills Desired