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Job No: 8495WI

Position Help Desk
Client Name Madison Area Technical College (MATC)
Requisition N/A
Location Madison, WI
Duration 1+ years
Due Date ASAP
C2C Possible No
Interview Method On-site, Webcam, Phone

Local candidates preferred. This position is to be on-site but may need to travel to other campuses occasionally as needed with another technician. The hours for this position in 8 am – 5 pm, Monday through Friday.

Description:

Our client is looking for a Help Desk professional to help answer front line calls via incoming phone or front desk service to meet client needs for faculty/admin staff. This work includes answering technical questions on varied TS procedures and software that is used by the college. This role requires someone with customer service skills. Someone who can work with issues through the phone or in person and someone that can be comfortable under pressure. This individual must have the ability to work independently in a high-volume environment.The position has cross-organization scope within the College and Technology Services. This position will report directly to the Director, Customer Service in Technology Services.

Tasks

Required Soft Skills/Behaviors

Skills Required

Skills Desired