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Job No: 8724WI

Position Desktop Support
Client Name Wisconsin Department of Workforce Development (DWD)
Requisition 111819
Location Madison, WI
Duration 6 months
Due Date 12/01/2022
C2C Possible No
Interview Method Webcam

Note: Must be WI resident, will be onsite two days per week


Our client, Wisconsin Department of Workforce Development (DWD), is looking for a Desktop Support contractor that will provide Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training. Candidate should have excellent writing & verbal Communication Skills.

Tasks include:

The 1st and 2nd Tier computer support includes:

The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings.

Hardware/Software Environment: The support services includes: 1) supporting and managing computer devices (laptops and desktops), 2) handling and fulfilling software service request from customers, 3) Levaraging security tools and Identity and Account Management Tools for managing public user accounts, and 4) Service Request Management, Web-based telephony system, device management and encryption. The software includes, but is not limited to: Windows 10/11, Microsoft Office 365, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools.

Skills Required

Skills Desired