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Job No: 8818WI

Position End User Support Consultant
Client Name Wisconsin Department of Health Services (DHS)
Requisition 113606
Location Madison, WI
Duration 1 year
Due Date 01/30/2023
C2C Possible Yes
Interview Method Webcam

NOTE: Candidate will work remotely but MUST be a Wisconsin resident.


Our client is looking for a consultant to be responsible for providing agency end user support (technical assistance) for the Program Participation System (PPS), Functional Screen Information Assessment (FSIA), Master Client Index (MCI), Human Services Reporting System (HSRS) and various other applications as a member of the SOS Help Desk, which takes calls and responds to emails from local agencies and is responsible for analyzing and solving system problems, testing system changes and maintaining documentation for the systems that are supported.

This position is responsible for providing technical support for a variety of programs and systems, testing system changes, assisting in developing end-user training documentation, assisting with ad-hoc reporting instruction materials, and guiding callers through complex system use steps. This position regularly evaluates reference materials to assure proper implementation and maintenance of the information systems in local human service agencies throughout Wisconsin's 72 counties.

This position provides the support for all the systems described above which are critical to the day-to-day administration of client programs. This position assists client program area staff with technical requirement documentation and review. It also performs testing during the development phases, assists in the production roll out of the new systems and applications.

This position acts as a delegated security officer for many of the systems supported and processes provider number requests to assist local agencies to report their service providers using PPS.

Skills Required

Skills Desired