Description:

Our client is looking for a Desktop Support professional. This position reports directly to the IIT Manager and will be working as part a multi-department support services team. The Desktop Support professional will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).

Tasks

• Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
• Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
• Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
• Documents inquiries and responses and recommends procedural improvements to unit leadership
• Independently performs a variety of tasks.
• May lead and direct the work of others.

Knowledge, Skills and Abilities Required:

• Familiar with a variety of concepts, practices, and procedures
• Ability to rely on extensive experience and judgment to plan and accomplish goals
• Excellent verbal and written communication skills
• Ability to work in a team as well as independently

Skills Desired

• 3+ years - Relevant work experience with Windows 10/11
• 2+ years - Relevant work experience with OSX
• Experience and knowledge of computer security